Customer Service Representative

Customer Service Representative (Full Time)

Location: Northern Palm Beach County Improvement District, Palm Beach Gardens, FL

Overview
Northern Palm Beach County Improvement District is seeking a friendly, organized, and highly responsible Customer Service Representative to join our team. This full-time position is perfect for someone who enjoys working in a public-facing environment, both in-person and over the phone. You will be the first point of contact for visitors and callers, providing information, assistance, and exceptional service while supporting various administrative functions within our organization.

Duties

  • Respond promptly and professionally to customer inquiries via phone, or email, providing accurate information and solutions.
  • Greet and assist visitors, direct them to the appropriate departments, and manage appointments.
  • Answer multi-line telephones promptly, transfer calls, take messages, and provide community referrals.
  • Screen calls and visitors, evaluate inquiries, and offer accurate information or referrals.
  • Provide thorough knowledge about organizational functions, programs, and services.
  • Coordinate with staff regarding electronic records.
  • Support staff with administrative and clerical tasks, including typing and document management.

Requirements

  • Proven experience in call center customer support or client services is highly preferred.
  • Strong communication skills in English; bilingual abilities are a plus for serving diverse clientele.
  • High school diploma or recognized equivalent required; two (2) years of relevant experience preferred.
  • Strong organizational skills and the ability to multitask and work independently
  • Exceptional customer service skills and proper telephone etiquette
  • Proficiency with Microsoft Office and multi-line telephone systems
  • Experience working in or with governmental institutions preferred
  • Ability to maintain confidentiality and professionalism
  • Must be able to follow instructions and make decisions in line with agency policies

Additional Information:

  • Employees may be required to work before, during, or after an emergency
  • If claiming Veteran’s Preference, attach DD214 Member 4 form

Equal Opportunity Employer: Northern Palm Beach County Improvement District is committed to diversity and inclusion in the workplace. We are a Drug-Free Workplace and does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.

How to Apply: Interested candidates should submit their resume and cover letter to the Northern Palm Beach County Improvement District’s HR department. Send resume and application to Northern Palm Beach County Improvement District, 359 Hiatt Drive, Palm Beach Gardens, Florida 33418 or email to HR@NPBCID.ORG. Applications are available at WWW.NPBCID.ORG.

 

Job Type: Full-time

Hourly: $20 - $24 per hour- 35-hour workweek

Pay: $36,400.00 - $43,680.00 per year (depending upon experience)

 

Benefits:

 

  • Health insurance
  • Dental insurance
  • Employee assistance program
  • Life insurance
  • Vision insurance
  • Disability insurance
  • AD&D insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement

 

Schedule:

  • 8 hour shift
  • Monday to Friday – Generally 8:00 AM – 4:00 PM